Direkt
Subject to availability
Individual requests without a guaranteed response time.
Business hoursDiscuss this planPredictable support
Your IT matters.
So does your support.
From individual requests to on-call support for critical systems. Choose the scope that suits your business.
Care
8 business hours
Basic monitoring, update and backup checks.
Mon–Fri · 09:00–17:00Discuss this planBusiness
4 business hours
Extended monitoring, proactive maintenance, a dedicated contact.
Mon–Fri · 08:00–18:00Discuss this planComplete 24/7
2 hours
For critical incidents with agreed on-call support and escalation.
24/7Discuss this planResponse time means the start of work, not complete resolution. Your selected plan and individual agreement determine the service scope.
Monitoring means observation. Alert handling follows the selected plan. Outside regular hours, Complete 24/7 covers critical incidents such as complete server, network or telephony failures.
Your first step
Let’s get to know
your IT.
Free. No obligation. Easy to understand.